Returns Policy


MMI Products GUARANTEE

We’re confident that you’ll love our products, but for your peace of mind, we offer a 30-day money back guarantee on every purchase. So if, whatever the reason, you’re not completely satisfied with your purchase, you can always send it back to us.

To cancel your order, you must contact customer services in writing via email or letter as soon as possible. It is very difficult to cancel an order once it has been dispatched from our warehouse.

If you require a refund, the reimbursement will be made using the same means of payment as you used for the initial transaction.

To return your order using our 30-day returns policy, all you need to do is to make sure you keep all the product packaging, instructions and other contents, as well as the included dispatch note. Please note that returns for cosmetics are only accepted within 30 days for a full refund if they are unopened/sealed and not used. To return a product to us, please contact customerservices@mmiproducts.co.uk in writing via email or letter as soon as possible so they can issue you with a returns number and inform you on the best way to return your good(s), without this returns number your refund or replacement may be delayed. You should complete the returns form on your dispatch note or include a letter stating the reasons for your return. Please note, if you wish to return your order due to buyer’s remorse you will be responsible for paying the return postage charges.

Should you need further advice please contact our retail customer services team on 0800 086 9841 or customerservices@mmiproducts.co.uk.