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Returns and Refund Policy


Returns & Refund policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

We do not accept products which are not damaged but the customer wants to return because they changed their mind about the purchase.

To complete your return, we require a receipt or proof of purchase. Please include this with the package.

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery

Shipping 

Please return the product to the following address: MMi Products, C/o Character Mailing Services, Heysham Road, Aintree, Merseyside, L70 1JL, UK.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 
if you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 to 5 days. 

Please Note:- After 30 days of period from purchase date you will no longer be eligible and won't be able to receive a refund.

You can contact us if you have any query:


Email:- customerservices@mmiproducts.co.uk

Phone:- 0800 086 9841